1. Before redeeming a code, log in to your account and make sure you have created a character in the game and have linked your HoYoverse Account in the User Center. Otherwise, you will be unable to redeem the code.

2. After redeeming the redemption code successfully, the system will issue the rewards via in-game mail. If there are no special circumstances, the mail is valid for 30 days by default. Please log into the game to claim it as soon as possible.

3. Pay attention to the redemption conditions and validity period of the redemption code. A code cannot be redeemed after it expires.

4. Each redemption code can only be used once. The same character cannot use redemption codes of the same type more than once.

5. Once a code is redeemed, the redemption cannot be revoked. Make sure you log into the correct account before redeeming the code.

6. If you encounter any problems during the code redemption process, please contact Customer Service.