Dear Travelers,
On September 26 10:00 (UTC+8), Travelers on PC can pre-download the Genshin Impact game client from our official website. To that end, we have collected some of your questions to be answered below, so please take note of them!
Device Compatibility
Q1: What are the recommended specifications for PC?
A1:
Recommended Specifications:
Operating Systems: Windows 7 SP1 64-bit, Windows 8.1 64-bit, or Windows 10 64-bit (Windows 10 dev builds are not currently supported)
Processor: Intel Core i7 or equivalent
RAM: 16 GB
Graphics Card: NVIDIA® GeForce® GTX 1060 6GB or better
DirectX Version: 11
Storage space required for first-time installation: 150 GB of reserved space
General storage space: 100 GB of reserved space
Minimum Specifications:
Operating Systems: Windows 7 SP1 64-bit, Windows 8.1 64-bit, or Windows 10 64-bit (Windows 10 dev builds are not currently supported)
Processor: Intel Core i5 or equivalent
RAM: 8 GB
Graphics Card: NVIDIA® GeForce® GT 1030 or better
DirectX Version: 11
Storage space required for first-time installation: 100 GB of reserved space
General storage space: 60 GB of reserved space
Common Installation Questions
Q1: When I open the launcher or launch the game, I get the following error: "The version of this file is not compatible with the version of Windows you're running."
A1: Please confirm that your Windows operating system fulfills the system compatibility requirements. If your specifications are too low, you may be unable to install or launch the game. You may also experience black screens and unresponsiveness.
PS: If you are using Windows 7, you must at least be running the Windows 7 Service Pack 1 version to play the game.
Q2: After opening the launcher, the launcher's main menu displays incorrectly. (e.g. the launcher page does not display fully)
A2: Right click Genshin's desktop icon and select "Compatibility" > "Change High DPI Settings", and tick "Replace high DPI scaling behavior", select "System" below, and after applying your settings, restart the launcher to restore normal display function.
Q3: While downloading, I get the following message: "Please check your network connection."
A3: Please click to restart your download. If the error persists, please check your network connection and VPN settings.
Q4: After opening the game, the game does not respond/the game does not launch.
A4: Please check if you have an anti-virus program installed, and check if this program is blocking any files related to Genshin Impact's installation. If it is, please remove said blockage, set the relevant files to "trusted," or close the anti-virus software before re-opening the game.
Q5: After launching the game, the game is stuck on a white screen before the Genshin Impact logo can appear.
A5: Please check if a folder named "DXSETUP"exists within your installation directory. If so, please double-click on the "DXSETUP.exe" executable within the folder to manually install DirectX 11 before restarting the game. If not please download and install DirectX 11.
Q6: When launching the game, the following error message appears: "Failed to download resource files or network error. Please try again. Code: -9908"
A6: Please try re-launching the game. If this does not work, please uninstall the launcher, delete the game intallation package, and reinstall Genshin Impact.
Q7: When I update the game, I get the following message: "Insufficient space on disk."
A7: Please ensure that the hard disk to which you have installed the game has enough space. If the space remaining does not exceed 30 GB, we recommend that you delete some files before re-opening the launcher and updating the game once again.
Q8: I have yet to uninstall previous beta test files. Can I directly install the official release version of Genshin Impact?
A8: Please uninstall the previous beta test files first.
Q9: When launching Genshin, I receive the following alerts:
1. The application cannot start correctly (0xc000007b). Click OK to close this application.
2. The program can't start because MSVCP140.dll cannot be found. Try reinstalling the program to fix this problem.
A9: Please look for vcredist2013_x64.exe in your launcher installation directory. Double-click it to begin installing.
Then go to the Microsoft official website to download and install the latest VC_redist.x64.exe, and restart the game.
Q10: The installation process was blocked by an anti-virus program or a similar pop-up notice:
A10: If a virus blocker screen appears during the installation process, please click "Trust," "Permit," or whatever similar term appears, or quit the virus software.
Q11: Clicking the launcher produces no response.
A11: Download and install the latest VC_redist.x64.exe as stated in A9.
If you have followed the above instructions but are still unable to solve the issues you have, please check if you are using a discrete graphics card and an integrated graphics card simultaneously. If you are, disable your integrated graphics card before restarting the launcher. If not, please contact our customer service independently at: genshin_cs@mihoyo.com
Common Gameplay Questions
Q1: Does the PC version of Genshin Impact support MacOS systems?
A1: For now, it does not.
Q2: Does the PCversion of Genshin Impact support Xbox/PS4 controllers? What do I do if I am unable to change my settings after connecting the controller?
A2: At present, the PC version of Genshin Impact supports the use of PS4 and Xbox One/Elite controllers. We will continue to optimize the controller experience and compatibility. Please be patient with us, Travelers!
If connecting the controller renders you unable to change settings, please go to Settings > Control Panel > Devices and Printers, and check if there is a clash in your virtual controller inputs.
Q3: Does the PC version support emulators?
A3: No, it does not.
Q4: What do I do if the game lags?
A4: First, check if your system settings are compatible with our system requirements (see the specifications section at the top of this FAQ). Next, you can also click on Settings in the Paimon Menu, and lower your graphics quality as needed to increase overall performance.
Q5: What if I am unable to download/update the game?
A5: First ensure that your system has enough disk space to install Genshin Impact. Next, we recommend that you use a stable internet connection with sufficient bandwidth to download Genshin Impact, as its game files are quite large.
Q6: Why does the game crash for no reason?
A6: Crashes occur for many reasons. The development team is already investigating the various possible reasons. We suggest that you switch to using a discrete graphics card before restarting the game.
How to switch to using a discrete graphics card:
1. NVIDIA Graphics Card
Right click a blank space on your desktop > Select NVIDIA Control Panel > 3D Settings > Manage 3D Settings > Program Settings > Choose the program you want to customize > Select Genshin Impact in the drop down menu.
> In the second drop-down menu, select the program's preferred graphics processor.
2. AMD Discrete Graphics Card
Right click a blank space on your desktop > Select Radeon Settings > Preferences > Additional Settings > Power > Switchable Graphics Application Settings (or: Graphics Card Properties > Graphics Card Performance > AMD Radeon Dual Graphics > Use AMD Radeon Dual Graphics)
> Select Genshin Impact from the program list.
(If the game is not in the list, click "Add Program", and select the Genshin Impact executable file (.exe) in its installation directory.)
> In the "Graphics Card Settings" column, set "High Performance" or "Highest Performance" to the game.
Q7: The client crashes several times during the game.
A7: It could be affected by other softwares in the background. After confirming that your device configuration meets the minimum requirements, please try to restart the computer before opening the client. If you still experience crashes, please contact customer service.
Q8: Will different platforms/regions have different prices for bundles and top-up?
A8: Yes, there will be. Different platforms and regions have their own regulations and exchange rates, which may result in differences in bundle and top-up prices. We hope for your understanding in this matter.