Q: How can I participate in the Genshin Impact on GeForce NOW?
A: GeForce NOW members can play Genshin Impact on Windows PCs, MacBooks, Chromebooks, iOS/iPadOS Safari, and Android devices.
Simply search for the game on GeForce NOW and play it.
Visit the official website to confirm if GeForce Now is available in your area.
A HoYoverse account is also required to play the game.

Q: Can I play the Genshin Impact on all GeForce NOW supported devices?
A: GeForce NOW members can play Genshin Impact on Windows PCs, MacBooks, Chromebooks, iOS/iPadOS Safari, and Android devices.
A HoYoverse account is required to play the game.
To see if your device works with GeForce NOW, please check the GeForce NOW system requirements(https://www.nvidia.com/en-us/geforce-now/system-reqs/).

Q: Will the gaming experience of Genshin Impact on GeForce NOW be different from that of the standard gaming experience?
A：Genshin Impact on GeForce NOW is the same experience as a standard gaming PC/Mobile.
GeForce NOW allows you to play the game instantly, without having to download the entire game to play it.
All of the progress you make playing on GeForce NOW is stored in the cloud and is saved with all other platforms you can use to play Genshin Impact.
Please notice that a HoYoverse account is required to play the game.

Q：When playing Genshin Impact on GeForce NOW, are the in-game policy mechanisms the same as on the other clients?
A：Yes, when playing Genshin Impact on GeForce NOW, the in-game policy mechanisms are consistent with those on other Genshin Impact supported platforms.

Q: I have not registered for a HoYoverse Account. Can I still play the game on GeForce NOW?
A: Yes.
You can register your HoYoverse Account on the official website(https://account.mihoyo.com/) or in the game.
Launch GeForce Now on Windows PC, Mac, Chromebook, iOS/iPadOS Safari and Android devices, and search for "Genshin Impact."
After starting the game, register or sign in to your HoYoverse Account to start playing.

Q: How do I play Genshin Impact on GeForce NOW using a mobile device?
A: Travelers can launch Genshin Impact with GeForce NOW on any supported iOS/iPadOS Safari and Android device. When launching GeForce NOW on mobile, touch controls are automatically applied. It brings you the same experience as on a standard gaming PC, but on a mobile device.
Note: Keyboard/mouse and controllers are still supported on all Windows PCs, Macs, and Chromebooks.

Q: Why can't I pull up my keyboard on a mobile device?
A: When you need to enter information via the keyboard on mobile, please open the GeForce NOW on-screen keyboard > tap the arrow icon in the top-left corner.

Then, tap the keyboard icon to pull up the keyboard.

You can select the input field by tapping or pinching with two fingers.

Q: When I play Genshin Impact on mobile or tablet, why are there black borders on the edges of my screen?
A: The screen resolution of some mobile devices or tablets may not be fully compatible. This may cause the device to display a black border on the edges of the screen. We are looking into supporting additional resolution ratios to resolve this issue.

Q: Under what circumstances will GeForce NOW automatically close my Genshin Impact game program?
A: If GeForce NOW detects that the Internet speed used is too slow or you have not performed any activity for more than 8 minutes, GeForce NOW will close the game program automatically.

Q：If I encounter a problem with Genshin Impact in-game on GeForce NOW, such as a bug, who do I ask for help?
A：If you encounter problems while playing Genshin Impact, we recommend that you report them by going to Paimon Menu > Feedback > "+" Symbol in the bottom-left corner > Give Feedback.
This channel contains important information such as account coordinates and error reporting, which is more helpful in locating the problem.

Q：Can I make standard in-game payments while playing Genshin Impact on GeForce NOW (e.g.: topping up Genesis Crystals, activating a Blessing of the Welkin Moon, etc)?
A： Yes, you can make in-game payments normally, and it will be the same as the usual in-game purchase process.
Your purchase history for Genshin Impact on GeForce NOW is interoperable with other Genshin Impact supported platforms.

Q：If I run into an issue regarding GeForce NOW membership, supported devices, poor network, or other problems, who do I ask for help?
A：If you have more questions, you can send in-app feedback by pressing the ! button.
You can also learn more related information at https://nvidia.custhelp.com/app or contact the GeForce NOW Customer Service team.