Recently, we have received feedback from Travelers through community and customer service channels that some Travelers have logged in to phishing sites from unknown sources, resulting in problems such as unauthorized logins and account theft. We take all feedback of this nature extremely seriously and will promptly investigate and follow up on each case based on the information provided by Travelers.

In the process of checking accounts with security risks, we found that many of these accounts have logged in to third-party websites and applications from unknown sources. While we continue to crack down on illegal phishing websites and enhance account security through technical means, we hope that Travelers:

1. Do not rely on information from unofficial platforms or log on to pages from unknown sources, such as: pages for topping up Primogems, selling accounts, etc.

2. Do not use external or third-party plug-ins.

3. Do not provide sensitive security information such as account passwords, SMS, and email verification codes to others. Do not share your account with others.

4. Please verify the official domain name when logging in and downloading: hoyoverse.com, hoyolab.com, genshinimpact.com, hoyo.link.

If you have exposed your account to any of the above risks, we recommend changing the password as soon as possible to ensure account security.

If you discover any other security-related issues with your HoYoverse account, Genshin Impact, and other products, please contact us via various channels (including but not limited to the HoYoLAB App, the Genshin Impact Customer Service email address genshin_cs@hoyoverse.com, or other means). We are ready and willing to resolve any and all issues that may arise. Thank you for your support!