為保障您使用[原神]（以下簡稱「本遊戲」）網路連線遊戲服務的相關權益，請於註冊登記使用本遊戲之服務前，詳細閱讀「原神使用者協議」（以下簡稱「本協議」或「協議」）之所有規定。請您務必詳細閱讀並經三（3）日以上審閱，以保障您的權益。如您已經詳細審閱並瞭解本協議的所有條款達三日以上，並願意完全遵守本協議與本遊戲相關之遊戲管理規章、規則，請您勾選[同意]鍵。如您不同意以下使用者協議條款及其變更內容，請您立即停止使用本遊戲之任何服務。如果您有任何疑問，請立即向我們詢問。
第一條
立約人雙方當事人及其基本資料：
1. 您，係本遊戲服務之使用者（以下簡稱「消費者」）；
2. 香港商旺拓有限公司台灣分公司，係本遊戲服務之提供者（以下簡稱「企業經營者」）。
代表人：李韋勳
電話：02-26579066
登記地址：台北市陽光街321巷56號4樓
本遊戲客服電子郵件信箱：genshin_cs@nijigengames.com
本遊戲網址：https://genshin.hoyoverse.com/zh-tw
統一編號：83159357
第二條
當消費者已經詳細審閱並瞭解本協議的所有條款，並願意完全遵守本協議與本遊戲相關之遊戲管理規章、規則，受本協議條款內容之拘束，消費者將點選同意本協議。
消費者為限制行為能力人者，本契約訂定時，應經消費者之法定代理人同意，本契約，始生效力；消費者為無行為能力人者，本契約之訂定，應由消費者之法定代理人代為之。
若有限制行為能力人未經同意或無行為能力人未由法定代理人代為付費購買點數致生，法定代理人主張退費時，法定代理人得依企業經營者流程，備妥證明文件並提出申請，經企業經營者確認無誤後，退還消費者未使用之遊戲費用。
企業經營者應於官網首頁、遊戲登入頁面或購買頁面以中文明顯標示，若消費者為限制行為能力人或無行為能力人，除應符合第一項規定外，並應於消費者之法定代理人閱讀、瞭解並同意本契約之所有內容後，方得使用本遊戲服務，本契約條款變更時亦同。此外提醒您注意，此處之規定之變更，企業經營者將於遊戲網站首頁、遊戲之登入頁面公告最新資訊，並且依您所登錄之通訊資料通知。遊戲服務中如有任何需要“確認”的步驟，消費者如為無行為能力人或限制行為能力人時，應由法定代理人代為確認，並由法定代理人連帶負擔由此行為所生之法律責任。
第三條
為促進兒童及少年身心健全發展，並保障其相關權益，消費者瞭解本遊戲屬於[遊戲軟體分級管理辦法]分類標準下之[輔12+級]，消費者應注意相關法令對使用本級別服務之年齡要求，若符合相關法令對使用本級別之服務的年齡要求，消費者將按下[同意]之按鍵。
第四條、協議適用之範圍
企業經營者提供消費者[原神]網路連線遊戲服務及其他相關服務（以下簡稱「本服務」），甲乙雙方關於本服務之權利義務，依本協議條款之約定為之。
第五條、協議之內容
（一） 以下視為本協定之一部分，與本協議具有相同之效力：
1. 企業經營者有關本服務之廣告或宣傳內容。
2. 企業經營者有關本服務之公告、費率表及遊戲管理規則。
（二） 本協議內容相互間有衝突者，應為消費者有利之解釋。
第六條、名詞定義
（一） 本協議之名詞定義如下：
1. 網路連線遊戲：係指消費者透過電腦、智慧型裝置或其他電子化載具，連結網際網路至企業經營者指定之伺服器所進行連線遊戲。但不包括電子遊戲場業管理條例所稱電子遊戲機、單純區域連線或其他無需透過網路連結遊戲伺服器之遊戲服務。
2. 遊戲網站：係指由企業經營者為提供本遊戲服務所建置之網站。
3. 遊戲管理規則：係指由企業經營者訂立，專供為規範遊戲進行方式之規則、玩家（會員）行為守則等相關規範。
4. 遊戲歷程：係指消費者進行本遊戲時（包括登入至登出遊戲），企業經營者電腦系統可得提供之電磁記錄，包括對消費者遊戲進行過程所為之紀錄。
5. 儲值：係指消費者預付企業經營者之金額或其餘額。
6. 遊戲暱稱：係指消費者於遊戲網站中自行設定的虛擬角色的名字。
7. 外掛程式：除企業經營者提供之網路連線遊戲程式、服務程式與消費者電腦設備之作業系統程式、輔助作業系統運作之相關程式、連接網際網路所需之必要程式外，非企業經營者所提供或影響企業經營者服務程式運作或影響封包傳輸之程式等以影響或改變企業經營者網路連線遊戲運作為目的之程式（包括但不限於：按鍵精靈／連點程式／自動練功／開圖程式／輔助程式等）。
8. 程式漏洞：非企業經營者設計遊戲程式時所預見或規劃之遊戲呈現方式、操作模式或所表現之遊戲結果。
9. 開始遊戲：係指消費者申請企業經營者所提供之網路連線遊戲服務帳號時。
10. 遊戲套件：係指具備主、副程式，且能完整執行網路連線遊戲所有功能之軟體。
11. 下載相關軟體：係指由網路下載遊戲套件、服務程式之行為。
12. 必要成本：係指企業經營者為履行本協議而已支出之成本或已給付予第三人支費用。
13. 違反公平合理方式進行遊戲：係指影響其他遊戲公司、遊戲代理商或其他消費者遊戲公平進行之行為。
14. 遊戲管理員：擔任維護遊戲進行之順暢、公平與提供遊戲操作問題解答或其他遊戲服務相關事項之人員。
第七條、服務範圍
本協議所提供之服務範圍，係由企業經營者提供網路伺服器，供消費者透過網際網路連線登入使用本遊戲服務；但不包括消費者向網際網路接取服務業者申請接取網際網路之服務，消費者應自行配備上網所需之各項硬體設備以及負擔接上網際網路之費用。
第八條、服務使用之責任與義務
（一）消費者不得利用本遊戲服務進行任何商業行為，如在遊戲內向不特定他人發送廣告郵件、宣傳性商業網站或於任何網站上從事販賣商品行為等。
（二）除了遵守本服務條款外，消費者同意遵守發行地區當地相關法規。若消費者使用企業經營者發行地區以外之網站或線上服務，消費者同意遵守各該網站當地之法令及網路慣例。
（三）消費者不得利用本服務發表或以任何方式傳送涉及不實、威脅、不法、辱罵、毀謗、不雅、淫穢、攻擊性或侵害他人智慧財產權的文字或圖片或任何形式的檔案。
（四）消費者同意必須充分尊重智慧財產權，禁止發表侵害他人各項智慧財產權或其他權利之文字、圖片或任何形式之檔案。
第九條、服務之暫停或中斷
（一）本服務可能會出現中斷、故障、硬體損毀、連線不通或駭客入侵等現象。此現象可能造成消費者使用不便、資料喪失、遭第三人篡改，或其他衍生的經濟損失；惟，本服務仍保證會遵守本協議第二十二條第一項之約定。
（二）於下列任一情形發生時，企業經營者得停止或中斷提供服務。
1.企業經營者伺服器的電子通信服務發生狀況或進行維護，導致無法通訊。
2.發生突發性之軟硬體設備與電子通信設備故障。
3.由於天災等不可抗拒的因素，導致企業經營者系統無法進行。
4.其他不可歸責於企業經營者所造成服務停止或中斷。
第十條、遊戲登錄
（一）消費者申請使用本遊戲服務，應依申請流程，於遊戲網站登錄與身份證明文件相符之個人資料或其他必要資訊。消費者所登錄之個人資料應可驗證身分，有錯誤或已變更時，應立即更正之。
（二）如消費者未提供正確之個人資料，或原提供之資料不正確或已變更時，或有任何其他誤導之嫌，企業經營者得於消費者提供真實資料或更新資料前，暫停消費者遊戲進行及遊戲歷程查詢之服務，但消費者能證明其為協議當事人者，不在此限。
第十一條、計費標準
本遊戲服務之收費計算方式為：
■免費制，遊戲服務內亦提供需額外付費購買之點數、商品或其他服務。
（一）本遊戲服務內（例如：遊戲商城、線上商店等）有提供需消費者額外付費購買之點數、商品或其他服務（例如：虛擬貨幣或寶物、進階道具等），企業經營者應在官網首頁、遊戲登入頁面或購買頁面公告載明付款方式及商品資訊。
（二）費率調整時，企業經營者應於預定調整生效日三十日前於官網首頁、遊戲登入頁面或購買頁面公告；若消費者於註冊帳號時已登錄通訊資料者，並依消費者登錄之通訊資料通知消費者。
（三）費率如有調整時，應自調整生效日起按新費率計收；若新費率高於舊費率時，消費者在新費率生效日前已於官網中登錄之付費購買點數或遊戲費用應依舊費率計收。
（四）企業經營者若在遊戲網站發佈有遊戲收費制度的說明，該制度及說明亦為本協議的一部分。
第十二條、本遊戲服務應載明之資訊
（一）企業經營者應於遊戲網站、遊戲套件包裝上載明以下事項：
1. 依「遊戲軟體分級管理辦法」規定標示遊戲分級級別及禁止或適合使用之年齡層。
2. 進行本遊戲服務之最低軟硬體需求。
3. 有提供安全裝置者，其免費或付費資訊。
4. 有提供直接或間接、部分或全部付費購買之機會中獎商品或活動，其活動內容、獎項、中獎機率百分比及中獎等資訊，並應記載「此為機會中獎商品，消費者購買或參與活動不代表即可獲得特定商品」等提示。
前項第四款所稱機率，指消費者付費後取得機會中獎商品或完成活動設定條件之機率。
第十三條、協議解除權規定
消費者得於開始遊戲後七（7）日內，以書面方式告知企業經營者解除本協議，消費者無需說明理由及負擔任何費用。前項情形，消費者得就未使用之儲值向企業經營者請求退費。
消費者為前項協議之解除後，企業經營者得為回復原狀之行為，包括但不限於刪除消費者之遊戲角色、帳號、虛擬物件等。
第十四條、協議之生效
（一）如消費者同意本協議條款之全部規定，消費者將於協議審閱期過後初次註冊帳號，進入顯示本協議條款之網頁並選擇[同意]之選項。
（二）本協議若任何一部無效，不影響其他部分之效力。
第十五條、帳號與密碼之使用
（一）消費者完成註冊程序後取得之帳號及密碼，僅供自身使用。企業經營者於消費者完成註冊程序後，應核發一組帳號及密碼，該組帳號一經設定即不得變更。
消費者不得將該組帳號、密碼轉讓或出借予第三人使用。消費者就本條之帳號及密碼得保管負全責，如因保管不周致帳號、密碼遭他人非法使用，消費者應自行負擔該風險。
（二）前項之密碼得依企業經營者提供之修改機制進行變更。企業經營者人員（含客服人員、遊戲管理員）不得主動詢問消費者之密碼。企業經營者應於契約終止後三十日內，保留消費者之帳號及附隨於該帳號之電磁紀錄。本協議非因可歸責消費者之事由而終止者，消費者於契約終止後三十日內辦理續用後，有權繼續使用帳號及附隨於該帳號之電磁紀錄。
前項期間屆滿時，消費者仍未辦理續用，企業經營者得刪除該帳號及附隨於該帳號之所有資料，但法令另有規定者不在此限。
（三）消費者應定期妥善的管理帳號，並定期更改密碼的設定，且勿隨意下載非法軟體，以避免駭客入侵。
（四）消費者因共用帳號、委託他人付費購買或因消費者其他過失衍生與第三人間之糾紛，企業經營者得不予協助處理。
第十六條、帳號密碼遭非法使用或電磁記錄被不當移轉之通知與處理
（一）消費者或企業經營者如發現帳號、密碼被非法使用，遊戲電磁記錄遭不當移轉，或存在安全遭異常破壞之情形時，應立即通知企業經營者查證，經企業經營者確認有前述情事，企業經營者得立即暫停該組帳號或密碼之許可權，更換帳號或密碼予消費者，並得立即限制第三人就本遊戲服務之使用權利，並將相關處理方式揭示於遊戲管理規則。
（二）前項情形，企業經營者確認消費者所述事實成立後，應返還消費者已扣除之儲值，或補償相當之遊戲費用，但可歸責於消費者者，不在此限。
（三）企業經營者應於暫時限制遊戲使用權利之時起，即刻以簡訊、電子郵件或其他雙方約定之方式通知第一項之第三人提出說明。如該第三人未於接獲通知時起七（7）日內提出說明，企業經營者應直接回復遭不當移轉之電磁記錄予消費者，不能回復時可採其他雙方同意之相當補償方式，並於回復後解除對第三人之限制。但企業經營者有提供免費安全裝置（例如：防盜卡、電話鎖等）而消費者不使用或有其他可歸責於消費者之事由，企業經營者不負回復或補償責任。
（四）第一項之第三人不同意企業經營者前項之處理，消費者得依報案程序，循司法途徑處理。
（五）企業經營者依第一項規定限制消費者之使用權時，在限制使用期間內，企業經營者不得向消費者或第三方收取費用。
（六）消費者如有申告不實之情形致使企業經營者或第三人權利受損時，應負一切法律責任。
第十七條、遊戲歷程之保存期限、查詢方式與費用
（一）企業經營者應保存消費者之個人遊戲歷程記錄，且保存期間為三十日，以供消費者查詢。如逾電磁記錄保存期限三十日者，企業經營者即無義務受理消費者之查詢申請。
（二）消費者得以書面、網路或親至企業經營者服務中心申請調閱消費者之個人遊戲歷程，且須提出與身份證明文件相符之個人資料以供查驗，並使用企業經營者提供之申請方式方可受理，查詢費用為新臺幣貳佰（200）元，由消費者自行負擔。
（三）企業經營者接獲消費者之查詢申請及查詢費用後，應提供第一項所列之消費者個人遊戲歷程，並於七（7）日內以儲存媒介或書面、電子郵件方式提供資料。
第十八條、個人資料
（一）關於個人資料之保護，依相關法令規定處理。
（二）除依法律規定或相關主管機關要求外，未經消費者同意時，企業經營者不得任意出售、交換、出租或公開消費者的姓名、電子郵件信箱，以及其他依法受保護之個人資訊。
（三）於法令許可範圍內，企業經營者於履行協議目的範圍內，得使用消費者之個人資訊以提供消費者接收企業經營者之遊戲公告、遊戲使用者協議、遊戲管理規則及其他依據本協議需通知消費者之事項。
（四）消費者同意企業經營者得就消費者之個人資料作成會員統計資料。
（五）若企業經營者有依個資法或相關法令規定須依法公開消費者之個人資訊或遊戲歷程時，將依該規範及法律效力為之。
第十九條、電磁記錄
本遊戲服務之所有電磁記錄均屬企業經營者所有(包括但不限於消費者操作遊戲所留存之電磁紀錄)，企業經營者應維持消費者相關電磁記錄之完整。消費者對於前項電磁記錄有使用支配之權利，但不包括本遊戲服務範圍外之移轉、收益行為。
第二十條、資訊公開
企業經營者應於遊戲網站上提供本遊戲相關資訊，並定期更新。
第二十一條、連線品質
（一）企業經營者為維護本遊戲服務相關系統及軟硬體設備而預先規劃暫停本遊戲服務之全部或一部時，應於七日前於官網首頁或遊戲登入頁面公告。但因臨時性、急迫性或不可歸責於企業經營者之事由者，不在此限。
（二）因可歸責企業經營者事由，致消費者不能連線使用本遊戲服務時，企業經營者應立即更正或修復。對於消費者於無法使用期間遭扣除遊戲費用或遊戲內商品，企業經營者應返還遊戲費用或商品，無法返還時則應提供其他合理之補償。
第二十二條、企業經營者及消費者責任
（一）企業經營者應依本協議之規定負有於提供本服務時，維護其自身電腦系統，符合當時科技或專業水準可合理期待之安全性。
（二）電腦系統或電磁記錄受到破壞，或電腦系統運作異常時，企業經營者應於採取合理之措施後盡速予以回復。
（三）企業經營者違反前二項規定或因遊戲程式漏洞致消費者受損時，企業經營者應依消費者之受損害情形，負損害賠償責任。但企業經營者證明其無過失者，得減輕其賠償責任。
（四）企業經營者電腦系統發生第二項所稱情況時，於完成修復並正常運轉之前，企業經營者不得向消費者收取費用。
（五）消費者同意購買之產品或服務（包括但不限於虛擬道具）可能因系統、程式設定或其他因素而無法依原設定使用，若因此造成使用權益受損，可歸責於消費者之事由者，消費者同意企業經營者將無法賠償或補償此部分之損害或損失。
（六）消費者因共用帳號、委託他人付費購買點數或遊戲費用衍生與第三人間之糾紛，企業經營者得不予協助處理。
第二十三條、遊戲管理規則
（一）為規範遊戲進行之方式，企業經營者得訂立合理公平之遊戲管理規則。
消費者應遵守企業經營者公告之遊戲管理規則、發行地區當地相關法規，並對其透過本服務傳輸之一切內容負法律責任。
（二）消費者同意並保證不得於本遊戲、官方FACEBOOK粉絲團及其他可供公眾觀賞之地方公佈、散佈、傳送任何譭謗、不實、威脅、不雅、猥褻、不法、或侵害遊戲公司、遊戲代理商及他人相關權益、權利、智慧財產權之言論或諮詢亦不得張貼買賣遊戲帳戶之言論等。
（三）遊戲管理規則之變更，應依第二十六條之程序為之。
（四）遊戲管理規則有下列情形之一者，其規定無效：
1. 抵觸本協議之規定。
2. 剝奪或限制消費者之協議上權利。但企業經營者依第二十四條之規定處理者，不在此限。
（五）為進一步管理並維護企業經營者提供之遊戲品質，消費者同意企業經營者得於消費者利用外掛程式、病毒程式、遊戲程式漏洞或其他違反公平合理之方式進行遊戲時，由系統自動將該違反本協議或遊戲管理規則之記錄留存，前述記錄包括CPU類型、作業系統類型、作業系統版本、電腦名稱、電腦ID、不當程式存取路徑等資料。
（六）違反遊戲管理規則所稱之[警告]，係指違反遊戲管理規則之態樣告知遊戲玩家之勸導措施。本協議第二十四條所稱[同一違規行為]，係指前述告知違反遊戲管理規則之態樣而言。
（七）企業經營者提供之所有產品或服務，包括但不限於虛擬裝備、電磁記錄等，皆屬企業經營者或相關權利主體所有：消費者瞭解並同意依遊戲使用之設定，以正常、一般之使用方式使用至該等虛擬裝備自然消減或遊戲服務終止時。
（八）企業經營者所擁有遊戲代理營運權之特定區域，應分別明訂於各產品包裝及各遊戲官網，消費者應詳加注意相關特定區域限制，並應遵守之。
（九）消費者不得採用任何方法對其提供經營 (或主機)服務、中間媒介服務，或對其進行攔截、模擬或重定向。這些被禁止的方法包括但不僅限於架設私人伺服器、逆向工程、修改本遊戲，或添加新的組件，或使用某種工具程式來提供遊戲經營(或主機)服務。
第二十四條、違反遊戲管理規則之處理
（一）除本協議另有規定外，有事實足證消費者於本遊戲中違反遊戲管理規則時，企業經營者應於官網首頁、遊戲登入頁面或購買頁面公告，並依消費者登錄之通訊資料通知消費者。
消費者第一次違反遊戲管理規則，企業經營者應通知消費者於一定期間內改善，經企業經營者通知改善而未改善者，企業經營者得依遊戲管理規則，按其情節輕重限制消費者之遊戲使用權利。如消費者因同一事由再次違反遊戲管理規則時，企業經營者得立即依遊戲管理規則限制消費者進行遊戲之權利。
如消費者因同一事由違反遊戲管理規則達三（3）次以上，已達企業經營者得向消費者終止協議之重大程度，企業經營者得隨時終止協議並立即依遊戲相關管理規則停止消費者進行遊戲之權利。
（二）企業經營者依遊戲相關管理規則限制消費者進行遊戲之權利，每次不得超過七（7）日。
（三）除構成協議終止事由外，企業經營者依遊戲管理規則對消費者所為之處置，不得影響消費者依本協議應享之權利。
第二十五條、申訴權利
（一）消費者不滿意企業經營者提供之連線品質、遊戲管理、費用計費、其他相關之服務品質，或對企業經營者依遊戲管理規則之處置不服時，得於收到通知之翌日起七（7）日內至企業經營者之服務中心或以電子郵件或書面提出申訴，企業經營者應於接獲申訴後，於十五（15）日內回復處理結果。
（二）企業經營者應於遊戲網站或遊戲管理規則中明定服務專線、客服電子郵件信箱等相關聯絡資訊及24小時申訴管道。
（三）消費者反映第三人利用外掛程式或其他影響遊戲公平性之申訴，依第一項規定辦理。
第二十六條、協議之變更
（一）企業經營者修改本協議時，應於遊戲網站首頁、遊戲之登入頁面公告之，並依消費者登錄之通訊資料通知消費者。企業經營者未依前項進行公告者，其協議之變更無效。
（二） 消費者於前項通知到達後十五（15）日內：
1. 消費者未為反對之表示者，企業經營者依契約變更後之內容繼續提供本遊戲服務。
2. 消費者為反對之表示者，依消費者終止契約方式處理。
第二十七條、協議之終止及退費
（一）消費者得隨時通知企業經營者終止本協議。
（二）企業經營者得與消費者約定，若消費者逾一年期間未登入使用本遊戲服務，企業經營者得通知消費者登入，如消費者在收到通知後十五日內仍未登入使用，則企業經營者得終止本契約。
（三）消費者有下列情事之一者，企業經營者按照遊戲網站首頁公告、遊戲之登入頁面公告、消費者登錄之通訊資料告知消費者後，得立即終止本協議之部分或全部：
1. 利用任何系統或工具對企業經營者電腦系統之惡意攻擊或破壞。
2. 以利用外掛程式、病毒程式、遊戲程式漏洞或其他違反遊戲常態設定或公平合理之方式進行遊戲。
3. 以冒名、詐騙或其他虛偽不正等方式付費購買點數或遊戲內商品。
4. 經司法機關查獲從事任何不法之行為。
5. 因同一事由違反遊戲管理規則達三次以上，經依第二十四條通知改善而未改善者。
（四）企業經營者對前項事實認定產生錯誤或無法取證時，企業經營者應對消費者因終止協議所生之損害賠償責任。
（五）本協議終止時，企業經營者於扣除必要成本後，應於三十日內以現金、信用卡、匯票或掛號寄發支票方式退還消費者未使用之付費購買之點數或遊戲費用，或依雙方同意之方式處理前述點數或費用。
第二十八條、停止營運
因企業經營者停止本遊戲服務之營運而終止本契約者，應於終止前三十日公告於官網首頁、遊戲登入頁面；若消費者於註冊帳號時已登錄通訊資料者，並依消費者登錄之通訊資料通知消費者。
在企業經營者停止營運且企業經營者未依前項期間公告並通知時，除應退還消費者未使用之付費購買點數或遊戲費用且不得扣除必要成本外，並提供其他合理之補償。
第二十九條、送達
（一）有關本協議所有事項之通知，消費者同意企業經營者得以遊戲網站首頁公告、遊戲登入頁面公告，並依消費者登錄之通訊資料為送達；前項登錄之通訊資料若有變更，消費者應立即通知企業經營者。若企業經營者選擇依消費者登錄之通訊資料所為之通知發出後，以書面通知到達消費者，或電子郵件進入消費者之電子郵件伺服器中，推定為已送達。
（二） 因消費者故意或過失致企業經營者無法為送達者，企業經營者對消費者因無法送達所致之損害不負任何賠償責任。
第三十條、智慧財產權
企業經營者提供之遊戲服務或遊戲網站上之所有著作及資料、一切相關周邊產品，其著作權、專利權、商標、營業秘密、其他智慧財產權、所有權或其他權利，均為企業經營者或其權利人所有，除事先經企業經營者或其權利人之合法授權外，消費者不得擅自重製、傳輸、改作、編輯或以其他任何形式、基於任何目的加以使用，否則應負擔相關法律責任。
第三十一條、準據法
本協議，本協議項下之網路連線遊戲，遊戲管理規範、規則及其解釋及適用，以及雙方因本協議所生之權利義務關係，雙方同意以發行地區當地法律為準據法。
第三十二條、糾紛解决
因本協議所生糾紛，若有訴訟必要，雙方合意以臺北地方法院為第一審管轄法院，但前述約定不排除消費者保護法第四十七條及民事訴訟法第二十八條第二項、第四百三十六條之九規定之適用。
第三十三條、特別約定事項
（一）雙方如基於特定事項另行簽訂文件，包括但不限於：協議書、和解契約等（以下簡稱「補充條款」）時，補充條款視為本協議內容之補充，如本協議中部分條款與補充條款相衝突時，補充條款中之約定事項優先本協議適用，補充條款未約定者，適用本協議之相關約定。
（二）消費者同意與企業經營者洽商、締結補充條款時，知悉企業經營者之未公開之營業資訊、營業秘密、機密資訊、活動規劃、商業決策、相關契約內容（包括但不限於補充條款約定事項）等所有資訊及洽商與締結補充條款之過程，均屬應祕密之範疇，未經企業經營者書面同意，不得直接或間接揭露予任何第三人，或協助第三人取得前述資訊。
第三十四條、補充條款
如果您透過PlayStation®平臺訪問或使用本遊戲之服務，則以下補充條款適用於您：
您可以透過登錄PlayStation™Network的帳號來獲取本服務。我們會為您分配一個網路連線遊戲服務帳號，並將該網路連線遊戲服務帳號連結到您PlayStation™Network的帳號。
A.在歐洲地區PlayStation™Store購買
Any content purchased in an in-game store will be purchased from Sony Interactive Entertainment Network Europe Limited (“SIENE”) and be subject to PlayStation™Network Terms of Service and User Agreement which is available on the PlayStation™Store. Please check usage rights for each purchase as these may differ from item to item. Unless otherwise shown, content available in any in-game store has the same age rating as the game.
B. 在北美地區PlayStation™Store購買
Purchase and use of items are subject to the Network Terms of Service and User Agreement. This online service has been sublicensed to you by Sony Interactive Entertainment America.
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To create an Account, you will be required to register as a User and accept the HoYoverse Account Terms of Service. If you do not accept those terms, you will not be able to create an Account.
b. You may establish an Account only if you are a natural person and an adult in your country of residence, and you are not an individual specifically prohibited by us from using the COGNOSPHERE Services.
When you have successfully created an Account, as a registered user ("User" or "Registered User"), you need to create a username ("Nickname") to be used during your game play. You acknowledge and agree not to use a Nickname which is obscene or otherwise offensive. We are entitled (but not obliged) to filter out certain words and phrases that we consider unacceptable. Besides, while any registration process that we adopt may filter out certain unacceptable words and phrases, it can never be a comprehensive filter. Also, we reserve the right to terminate your usership or Account and have the right to require your re-registration with a new acceptable Nickname if, in our discretion, we consider that your Nickname (or its use) is offensive or otherwise breaches the agreement terms in any way.
c. By creating a HoYoverse Account, you agree that you will:
(i) provide accurate, up-to-date and complete information about you whenever prompted or permitted by any site registration process ("Personal Data"); and
(ii) maintain and promptly update your Personal Data and keep your Personal Data accurate, up to date, and complete.
d. You acknowledge that to create an Account, you must be at least of the minimum age for consenting to Personal Data collection under the law in your jurisdiction and that you are an adult in your country of residence (or at other age in your jurisdiction where you are classified as above the legal age of majority) when using the COGNOSPHERE Services.
e. You agree to provide accurate and complete registration information, and you are not suggested to create a Nickname that reflects your real name or other Personal Data.
f. You shall be responsible for keeping your Account secure and confidential (including but not limited to email address, passwords or other related account information). Also, you acknowledge that you shall be responsible for any and all actions performed, using, or accessing the COGNOSPHERE Services through your Account, whether or not authorized by you.
g. Each Account is unique and important to each User. You shall neither transfer or otherwise make your Account information available to third parties, nor use other User(s)' Account(s) at any time. If you sell your Account or other related information, COGNOSPHERE reserves the right to take action, including but not limited to the right to terminate your Account immediately without any refund.
h. We may terminate your usership or Account at any time for any reason without any further formality if we have reason to believe that you have failed to comply with this Agreement. If your Account is so terminated, you will not be permitted to re-register as a User without our express permission. If you decide to terminate your usership or Account, please contact our support service, and we may terminate it as soon as reasonably practical after receiving your termination request.
i. You are responsible for maintaining the confidentiality of your Account information and if any third parties use your Account or otherwise access your Account, you may not claim compensation from COGNOSPHERE. In the event of theft, unauthorized use or any other security breach pertaining to your Account, it is your responsibility to notify COGNOSPHERE immediately.
2. License Grant & License Conditions
License Grant
COGNOSPHERE grants you a personal, limited, revocable, non-exclusive, non-transferable and non-sublicensable right to install and use the COGNOSPHERE Game(s) software on devices you legally own or control, solely for your personal entertainment and non-commercial purpose (the "License"). The rights granted to you by COGNOSPHERE under this License are subject to the terms of this Agreement and you may make use of the License only if you comply with all applicable terms. The License becomes effective on the date that you accept this Agreement.
By accepting this Agreement, you understand and acknowledge that the COGNOSPHERE Game(s) software is licensed, not sold to you, under the License, and furthermore that the License does not grant you any title or ownership in the COGNOSPHERE Game(s) software.
License Conditions
a. You acknowledge and agree that your use of the COGNOSPHERE Services is also governed by the Privacy Policy which may be amended from time to time by COGNOSPHERE in its sole discretion. You acknowledge and agree that the Privacy Policy is at all times incorporated and forms a part of this Agreement.
b. You acknowledge and agree that you may not, either directly or indirectly, do or attempt to do any of the following actions with respect to any or all of the COGNOSPHERE Services:
i. Publish, upload, transmit, or otherwise disseminate information that is obscene, indecent, vulgar, pornographic, sexual or otherwise offensive or objectionable;
ii. Defame, libel, ridicule, mock, stalk, threaten, harass, intimidate, abuse anyone hatefully, racially, ethnically or otherwise offensive or objectionable to a portion of the public;
iii. Infringe contractual rights, personal and property rights, intellectual property rights and other rights and interests (including the rights of privacy, publicity or trade secret) of COGNOSPHERE or third parties;
iv. Develop, use or distribute any software, script code, plug-in unit, programs or applications that may cause an unfair competitive advantage;
v. Exploit, distribute or publicly inform third parties of any game error, miscue or bug, regardless of an intended advantage or not;
vi. Sell, lease, rent, license, sublicense or otherwise use whole or part of COGNOSPHERE Services and related contents, information, element for a commercial purpose;
vii. Copy, reproduce, adapt, reverse engineer, decompile, disassemble or otherwise create derivative works based on any of the COGNOSPHERE Services;
viii. Use illegal or inappropriate methods that may interrupt the operation of or otherwise exploit any of the COGNOSPHERE Services without authorization, including but not limited to extracting source code, hacking, cracking, distributing counterfeit software, complaining of false information, uploading or transmitting files (or attempting to do so) that contain viruses, Trojan horses, worms, time bombs, corrupted files or other unauthorized programs;
ix. Use, export, re-export or otherwise act or omit in violation of any applicable laws or local regulations; and/or
x. Allow or assist any third parties to do any of the above.
c. You further acknowledge and agree that your use of the COGNOSPHERE Services shall comply with any applicable laws or local regulations, and that you will immediately stop using or accessing the COGNOSPHERE Services when local laws or local regulations so require.
d. Except as expressly authorized under this Agreement, you may not copy the COGNOSPHERE Services in whole or part or any accompanying materials therein. Because the COGNOSPHERE Services contain our proprietary information, you agree: (i) to hold in the strictest confidence all code and any technical elements of the COGNOSPHERE Services, ii) not to copy, reproduce, distribute, manufacture, reveal, report, publish, disclose or otherwise transfer any of our un-public information, and/or (iii) subject to all applicable law (including US Copyright law and DMCA), not to make use of the COGNOSPHERE Services except for your individual enjoyment and non-commercial purpose.
e. Except expressly authorized herein, any use of the COGNOSPHERE Services in whole or part, without our prior written consent, is strictly prohibited and the License granted herein will be terminated. COGNOSPHERE expressly reserves the right to deny anyone access to the COGNOSPHERE Services at any time for any reason without prior notice. You further agree that COGNOSPHERE, without any liability, shall be entitled to suspend or terminate providing any of the COGNOSPHERE Services or change the provided content at any time for any reason without prior notice.
f. COGNOSPHERE reserves the right, but is not obligated, to mediate, resolve, or otherwise get involved in disputes between Users. While COGNOSPHERE reserves the right to take action upon being alerted or informed of inappropriate game play or communications between Users made in connection with their access or use of the COGNOSPHERE Services, you are solely responsible for any interactions with other Users. By using the COGNOSPHERE Services, you acknowledge and accept that at any time there may be language or material accessible on or through the COGNOSPHERE Services that may be inappropriate for children and/or offensive to Users of any age, race, religion, gender. You agree that under no circumstances shall COGNOSPHERE be liable for any inappropriate User behavior or language. If COGNOSPHERE determines in its sole discretion that any inappropriate User behavior or language was made or communicated from your Account, COGNOSPHERE reserves the right to suspend or terminate your access to the COGNOSPHERE Services and/or to take other enforcement actions as COGNOSPHERE deems necessary to safeguard its rights.
g. You further agree that COGNOSPHERE is not liable for the behavior of any other Users or third parties, including but not limited to any third-parties’ websites or services linked on or through the COGNOSPHERE Services.
3. User Contributions
a. The COGNOSPHERE Services may contain various websites, forums, communities, networks, or other interactive features that allow you to post, submit, publish, display, or transmit any content or materials on or through the COGNOSPHERE Services ("User Contributions"), including but not limited to any text, forum post, chat post, profile, widget, message, link, feedback, email, music, sound, graphics, picture, video, code, audio visual or other materials appearing on or transmitted to or from the COGNOSPHERE Services. COGNOSPHERE has no obligation to monitor these User Contributions, but we may do so and reserve the right, in our sole discretion, to monitor, filter, moderate, edit, and/or remove any or all User Contributions that are objectionable or inappropriate at any time without prior notice. COGNOSPHERE may also at any time terminate or suspend your access to any of the User Contributions for any reason and without prior notice.
b. Any of the User Contributions may not be illegal, fraudulent, deceptive, obscene, threatening, defamatory, invasive of privacy, infringing intellectual property rights, injurious to third parties, or otherwise inappropriate or objectionable, and may not consist of or contain viruses or other kinds of destructive script code, plug-in unit, programs or software. You acknowledge that you shall be fully and solely responsible for your own behavior when using the COGNOSPHERE Services, including but not limited to any User Contributions posted by you. You also acknowledge and confirm that under no circumstance, shall COGNOSPHERE be liable for any User Contributions posted by you. You further confirm that any of the User Contributions are neither endorsed nor controlled by COGNOSPHERE.
c. You acknowledge and agree that when you use the COGNOSPHERE Services, you have no expectation that your User Contributions will be private and COGNOSPHERE may disclose your User Contributions for any reason without prior notice.
d. Any User Contributions that you post will be considered non-confidential and non-proprietary and you confirm that you irrevocably and unconditionally grant COGNOSPHERE a global, fully paid up, royalty-free, perpetual, transferable, sub-licensable and unlimited right and license to use, copy, reproduce, modify, adapt, publish, translate, create derivative works of, reformat, distribute, manufacture, sell, license, sublicense, transfer, rent, lease, transmit, communicate, publicly display, publicly perform, provide access to, or otherwise practice such User Contributions or any portion thereof, in any and all media, formats and forms, known now or hereafter devised. You understand that you shall not be entitled to claim any compensation, charges, fees, consideration, or other remuneration in connection with your User Contributions for any reason, including our exercise of the rights you grant to us in this section and that we are not obligated to exercise such granted rights. You also grant all other Users, who can access to your User Contributions, the right to use, copy, modify, display, perform, create derivative works from, communicate about or otherwise distribute your User Contributions on or through the COGNOSPHERE Service without prior notice, attribution or compensation to you. Except to the extent such waiver is prohibited by law, you hereby waive the benefit of any provision of law known as "moral rights" or "droit moral" or any similar law in any country worldwide.
e. You represent and warrant that the User Contributions:
(i) are accurate and not fraudulent or deceptive;
(ii) do not violate any rights or interests (including but not limited to intellectual property rights) of COGNOSPHERE and/or third parties. You understand that User Contributions may be copied by other Users and discussed within or outside of the COGNOSPHERE Services, and if you do not have the right to submit User Contributions for such use, it may subject you to liability. Please note that COGNOSPHERE takes no responsibility and assumes no liability for any content posted by you or any third parties.
f. We cannot guarantee that you will not encounter content that you consider offensive or otherwise inappropriate, and we accept no liability for any failure to remove (or delay in removing) any such content. You may, however, make complaints by accessing our support service.
4. Use of Account by Minors
a. The application of this section is subject to the prevailing laws, regulations and all other policy(s) relating to the protection of minors in your country(s)/region(s) of residency, where applicable.
b. You acknowledge that to create an Account, you must be at least of the minimum age for consenting to Personal Data collection under the law in your jurisdiction and that you are an adult in your country of residence (or at other age in your jurisdiction where you are classified as above the legal age of majority) when using the COGNOSPHERE Services.
c. To enter into this Agreement, you must be an adult of the legal age of majority in your country of residence. By accepting this Agreement, you acknowledge and affirm that you are of the legal age of majority in your country of residence and that you are legally and financially responsible for all actions using or accessing the COGNOSPHERE Services, whether or not authorized by you.
d. If you are under the legal age of majority in your country of residence ("minor" or "child"), you may not enter into this Agreement. Your parent or legal guardian must review this Agreement and accept it on their own behalf. Subject to any applicable laws, regulations or rules regarding minors, a parent or legal guardian who has accepted this Agreement on their own behalf may permit a minor to use their Account, provided that the parent or legal guardian acknowledges and agrees that they are legally and financially responsible for all actions using or accessing the COGNOSPHERE Services, including the actions of any minor or child they allow to access their Account, whether or not authorized by the parent or legal guardian.
5. Ownership/Intellectual Property
a. COGNOSPHERE shall own all rights, titles, and interests (including but not limited to the ownership, intellectual property rights, neighboring rights and other rights and interests) in and to the COGNOSPHERE Services under this Agreement. You acknowledge that your use of the COGNOSPHERE Services does not confer you any right or interest or otherwise, in any aspect or feature of it, including but not limited to (if any) any in-game rewards, achievements, characters, Virtual Currency, levels and other content. You further acknowledge that any character data, game progress, game customization and/or other data pertaining to your use of the COGNOSPHERE Services may cease to be available to you at any time without prior notice in the sole discretion of COGNOSPHERE.
b. Any or all of the COGNOSPHERE Services (including trade secrets, database rights, copyright, patent, trademark and other intellectual property rights and interests thereof) are copyrighted and protected by any applicable laws (including but not limited to any applicable copyright laws and international treaties). To be specific, any materials that are part of the COGNOSPHERE Services (including but not limited to any content, websites, games, programs, tools, source codes, object codes, HTML, content, files, patches, updates, modifications, derivative works, printed or electronic documentation, instructions, design, Accounts, passwords, themes, concepts, stories, storylines, technology, architecture, logic, structure, sequence, organization, themes, symbols, instructions, design, text, data, sounds, photographs, audio clips, audiovisual, video, artwork, graphics, logos, names, button icons, images of vehicles, accessories, Virtual components, equipment, materials, selection and arrangement, titles, methods of operation, software, related documentation, and all other features contained in the COGNOSPHERE Services) are protected by applicable laws from unauthorized use.
c. You agree that any or all of the COGNOSPHERE Services may not be modified, copied, distributed, framed, reproduced, republished, downloaded, scraped, displayed, posted, transmitted, or sold in any form or by any means, in whole or in part, or otherwise exploited without COGNOSPHERE express prior written permission. Any use of our copyrighted materials, including but not limited to derivative works, requires the express prior written consent of COGNOSPHERE. Please note any unauthorized reproduction or redistribution of the COGNOSPHERE Services shall be prohibited and may result in severe legal penalties.
d. COGNOSPHERE remains the sole owner of rights, titles, and interests (including intellectual property rights, neighboring rights and other rights and interests) in and to the COGNOSPHERE Services. You acknowledge and agree that you do not have any right or interest as a result of using the COGNOSPHERE Services, except those explicitly granted to you under this Agreement.
6. User Content
a. "User Content" means feedback, suggestions, comments, ideas, and/or any other information, including but not limited to software and code, that you provide, publish, or otherwise communicate directly or indirectly to COGNOSPHERE or our agents pertaining to the COGNOSPHERE Services. You confirm that you irrevocably grant COGNOSPHERE a global, irrevocable, fully paid up, royalty-free, perpetual, sub-licensable, transferable, assignable, and unlimited license, allowing COGNOSPHERE to use, disseminate, copy, modify, sub-license, translate, publish, distribute, network transmit, publicize, promote, perform, display, create derivative works, sell, offer to sell and/or otherwise use User Content for any purposes. You further confirm that any User Content provided by you hereunder may not infringe intellectual property rights, related rights and/or other proprietary or personal rights. In addition, your participation in a "test period" or a "beta version" game or activities similar in nature is governed by separate agreements, and you agree to be bound by specific rules that apply to access to such games, for example, we may limit the duration of game play and the number of Users who have access to the game, and we reserve the right to modify or delete User game data. Please read these specific rules carefully, and we sincerely appreciate your participation in our beta version of the game and submission of User Content.
b. If any such right or interest in the User Content may not be licensed or transferred under any applicable laws (such as moral or other personal rights), you hereby expressly waive and agree not to assert any such rights, credit and/or claim for any compensation from COGNOSPHERE.
7. In-Game Currency and Goods
a. The COGNOSPHERE Services may include an opportunity for you to acquire virtual, in-game currency ("Virtual Currency"), including by purchasing a limited license to Virtual Currency for a fee. The COGNOSPHERE Services may also include the opportunity to acquire virtual, in-game digital items ("Virtual Goods"), including by purchasing a limited license to the Virtual Goods that may be paid for with real money or Virtual Currency.
When you pay to obtain such Virtual Currency or Virtual Goods, you acknowledge and agree that you are obtaining or purchasing the right to have your License (as defined in Section 2 above) include such Virtual Currency and Virtual Goods. You further acknowledge and agree that neither Virtual Currency nor Virtual Goods have any monetary value whatsoever and shall not be redeemed for real money (fiat or otherwise) or any item with monetary value, and Virtual Currency and Virtual Goods are not provided for investment purposes.
b. Regardless of any reference COGNOSPHERE might make outside this Agreement to purchasing or selling Virtual Currency or Virtual Goods, you acknowledge and agree that both Virtual Currency and Virtual Good(s) are licensed, not sold, to you under this Agreement. Provided that you comply with this Agreement, COGNOSPHERE grants you a personal, non-exclusive, non-transferable, non-sublicensable limited right and license to access and use the Virtual Currency and Virtual Good(s), whether paid for or otherwise obtained, solely in connection with your use of the COGNOSPHERE Services. Except as permitted under this Agreement, you may not transfer, sell, gift, exchange, trade, lease, sublicense, rent or otherwise use Virtual Currency or Virtual Goods. Any access or use of Virtual Currency or Virtual Goods not specifically permitted by this Agreement is a violation of this Agreement and may result in a termination of your Account. Except for the limited license granted described above, COGNOSPHERE reserves and retains all other right, title, interest or otherwise, in and to the Virtual Goods and Virtual Currency.
c. COGNOSPHERE reserves the right to modify, manage, control or eliminate Virtual Currency and/or Virtual Goods in its sole discretion. You acknowledge and agree that COGNOSPHERE may engage in actions that may impact the perceived value or purchase price, if applicable, of Virtual Currency or Virtual Goods at any time, except as otherwise required by applicable laws.
d. When you provide payment information to COGNOSPHERE or its authorized processor, you represent that you are an authorized User of any payment method specified by you, and you authorize COGNOSPHERE to charge such payment method(s) for the full amount of the transaction. You acknowledge and agree that any payment for the right to have your License include Virtual Currency and/or Virtual Good(s) is non-refundable and non-transferable, except as otherwise required by applicable law or when our policy would otherwise permit. You further acknowledge and agree that you are not entitled to a refund for any Virtual Currency, except as otherwise required by applicable law. Should you have any question regarding the refund policy, please contact our customer service at genshin_cs@hoyoverse.com.
e. You agree and acknowledge that due to the special nature of online game services, there are no transactions involving physical goods and the purchasing experience comes from the provision of a license to digital features within the online game services provided by the game manufacturer.
8. Protection of Personal Information
All the information collected from you is subject to local laws and COGNOSPHERE shall try its best efforts to protect your provided information. Please pay attention that this Agreement may be updated by us from time to time and your continued use of the COGNOSPHERE Services shall constitute your acceptance to the newly updated Agreement. Subject to any applicable laws and regulations, Users have the right to request modification or deletion of your personal information after passing our review process in a required proper manner. Please see COGNOSPHERE's Privacy Policy for more information regarding the collection and use of your information.
9. Inappropriate User Behavior
a. COGNOSPHERE holds you accountable for your own behavior and language, encourages you to play COGNOSPHERE Game(s) in a healthy and civilized manner, and strictly prohibits you from any improper or objectionable behavior. You are prohibited from, in any way, claiming to be our employees or disseminating false information either to COGNOSPHERE or third parties, spreading vulgar information, posting illegal websites, spam advertisements or any information or materials involving drugs or otherwise attack, threaten or insult a portion or all of the Users. Any dissemination of plugins, Trojan horse programs, or any other kind of viruses is also strictly prohibited.
b. You are prohibited from engaging in, directly or indirectly:
i. vulgar expressions, coarse language, abusive behavior, verbal harassment, either towards COGNOSPHERE or other Users;
ii. use of any unapproved payment methods;
iii. use of cheating programs or other malicious game programs;
iv. dissemination of information or materials that violate popular customs, religious beliefs, habits or social morality of a portion or group of the public;
v. disclose, furnish, disseminate or otherwise make any of our or other Users' non-public information available to third parties; and/or
vi. any other inappropriate behavior or language that may damage the reputation of COGNOSPHERE.
c. We reserve the right, but are not obligated, to mediate, resolve, or otherwise get involved in disputes between Users. Depending on the relevant situation, COGNOSPHERE may take action, including but not limited to, sending a warning, blocking communications, suspending, taking down, banning or terminating your Account temporarily or permanently, blocking logins, deleting game files or otherwise take action in our sole discretion. We reserve and maintain the final right to interpret and take action according to relevant circumstances of your inappropriate behavior.
d. If you breach this Agreement or engage in any behavior whatsoever which is, in our sole discretion, an abuse and/or in violation of the spirit of the COGNOSPHERE Game(s) or is otherwise inappropriate or objectionable, we shall be entitled to, without prior notice, suspend your access to the COGNOSPHERE Services for an indefinite period of time, block your Account, terminate your access to the COGNOSPHERE Services, and/or terminate this Agreement immediately without prior notice.
10. Indemnification
a. You agree to defend, indemnify, and hold COGNOSPHERE and/or its affiliates, employees, officers, managers, directors, agents, harmless from and against any claims, liabilities, losses, injuries, damages, costs, or expenses (including but not limited to attorney fees and other expenses) arising from or in connection with:
i. your access or use of the COGNOSPHERE Services;
ii. your breach or alleged breach of any terms, conditions, obligations, representations or warranties contained under this Agreement;
iii. any materials, User Contributions, User Content or other information provided by you or on your behalf;
iv. your violation of any applicable laws or third-parties' rights and interests; and/or
v. your other illegal or inappropriate behavior.
11. Injunctive Relief
Without prejudice to any other rights or remedies that COGNOSPHERE may have, you acknowledge and agree that in the event of any threatened or actual breach of this Agreement, COGNOSPHERE shall, without proof of special damages, be entitled to an injunction or other equitable remedy in addition to any damages or remedies to which COGNOSPHERE may be entitled.
Insofar as permitted by applicable laws, you irrevocably waive all rights to injunctive or other equitable relief and further agree to claim only monetary damages from COGNOSPHERE.
12. Limitation of Liability
a. You agree that your use of the COGNOSPHERE Services shall be at your own risk. COGNOSPHERE provides the COGNOSPHERE Game(s) and/or the COGNOSPHERE Services on an "as is" and "as available" basis. To the fullest extent permitted by applicable laws, COGNOSPHERE and/or its affiliates, employees, officers, managers, directors, agents, disclaim all warranties of any kind, including but not limited to any warranties of merchantability, error-free, non-infringement, or for a particular purpose, regardless of express or implied, regardless of in the aspect of tort, contract or otherwise, and regardless of whether COGNOSPHERE has been advised of the possibility of such liabilities.
b. COGNOSPHERE hereby disclaims all warranties, conditions, common law duties and representations, either express, implied, oral or written. COGNOSPHERE makes no warranties about the accuracy or completeness of the COGNOSPHERE Services. Also, COGNOSPHERE assumes no liability or responsibility for:
i. any errors, mistakes, or inaccuracies of the COGNOSPHERE Services;
ii. personal injury, property damage, lost profits, loss of data or any indirect, special, incidental, exemplary, consequential or punitive damages arising from your use of the COGNOSPHERE Services;
iii. any interruption, suspension or termination of the COGNOSPHERE Services;
iv. any bugs, viruses or similar links transmitted by third parties on or through the COGNOSPHERE Services;
v. any programs intended to damage, detrimentally interfere with, surreptitiously intercept or expropriate any personal information of you; and/or
vi. any damages arising from or in connection with unexpected circumstances or otherwise beyond our reasonable control.
c. In no event shall COGNOSPHERE be liable to you or third parties for any indirect, incidental, punitive, special, exemplary or consequential damages (including, without limitation, loss of business, revenue, profits, use, data, or other economic advantage), however it arises, whether for breach of contract or in tort, even if COGNOSPHERE has been advised of the likelihood of such damages occurring.
d. COGNOSPHERE has no control over third-party sites which you may have access, including those sites which are linked to our websites. Therefore, COGNOSPHERE is not responsible for the content or function of any other websites and disclaims any liability for any aspects of such third-party websites via your direct access or through our websites or software functionality. The applicable service terms and privacy policies of those third-party websites shall govern your use of such websites.
e. The maximum aggregate, cumulative liability of COGNOSPHERE and our members, officers, employees, directors, consultants, affiliates, will not exceed your direct damages, if any, up to the total amount paid by you to us during the three (3) months prior to your making a claim against COGNOSPHERE. These limitations and exclusions regarding damages apply even if any remedy provided by us fails to provide adequate compensation.
13. Limitation on Claims
To the maximum extent permitted by applicable laws, and any applicable statute of limitations, any claim arising from or in connection with this Agreement and/or the COGNOSPHERE Services, must commence within one year after you shall first become aware of or within one year after the claim or cause of action accrues (whichever is earlier). If it is not filed within that time, then the claim is permanently barred.
14. Modification
COGNOSPHERE reserves the right to amend, modify or revise this Agreement at any time in any way without prior notice and you agree to check periodically for new information and terms that govern your use of the COGNOSPHERE Services and you agree to be bound by all amendments, modifications and revisions. Your continued access to COGNOSPHERE Services will constitute your acceptance to the newly-updated Agreement and any agreements or policies therein.
If at any point you do not agree to any portion of then-current version of agreements or policies pertaining to your use of the COGNOSPHERE Services, your License under this Agreement shall immediately terminate and you may immediately stop accessing to the COGNOSPHERE Services.
15. Non-waiver
No failure or delay on the part of COGNOSPHERE in exercising any right, power or privilege hereunder shall operate as a waiver of it, nor shall any single or partial exercise of any such right, power or privilege preclude any other or further exercise of it or the exercise of any other right, power or privilege.
16. Notice
To the maximum extent permitted by applicable laws, COGNOSPHERE may send notices (including but not limited to various rules, notifications, prompts, or other information pertaining to the use of the COGNOSPHERE Services) to the Users through one or more of the following, including but not limited to notice or announcement within the COGNOSPHERE Game(s), page announcement on the COGNOSPHERE's websites, games, official channels, website tips, mobile phone messages, email, or other contact information you provided to COGNOSPHERE.
Once any notice is dispatched or sent in any way listed above by COGNOSPHERE, it shall be deemed to have been served to you and have a binding effect on you. If you do not agree to, please inform COGNOSPHERE in writing within 15 days as of the receipt of such notice. Otherwise, it shall be deemed that you have accepted and agreed to such notice.
17. Termination
Without limiting any other rights of COGNOSPHERE, this Agreement will terminate automatically without prior notice if you fail to comply with any term or condition of this Agreement or any agreements or policies referred herein. You may also terminate this Agreement by deleting the COGNOSPHERE Game(s) from all devices on which you've installed and immediately stop your use of the COGNOSPHERE Services. Upon any termination, you shall no longer exercise any of the rights granted to you and you must destroy all copies of the COGNOSPHERE Game(s) in your possession.
Despite the termination/expiration of this Agreement, your obligations accumulated prior to the termination/expiration shall still be fulfilled by you. Also, all the rights and interests of COGNOSPHERE and the authorization (if any) granted to COGNOSPHERE shall still remain in effect and survive the termination of this Agreement.
18. Severability
a. If any provision of this Agreement is held to be void or declared illegal, invalid or unenforceable for any reason whatsoever, then you and COGNOSPHERE agree that such provision will be severed and the rest of the Agreement shall remain in effect and be construed as if any severed provision had not been included. Notwithstanding the foregoing, if the Class Action Waiver set forth in Section 19(d) and Section 19A(c) is found invalid, unenforceable, or illegal, you and COGNOSPHERE agree that it will not be severable; the entire Dispute Resolution provisions set forth in Sections 19 and 19A will be void and unenforceable and any dispute will be resolved in choice subject to the venue and choice of law clauses specified in this Agreement. In other words, under no circumstances shall arbitration be conducted on a class basis without the express prior written consent of COGNOSPHERE.
b. You and COGNOSPHERE agree that except as provided above, if an arbitrator or court of competent jurisdiction decides that any part of this Agreement is invalid or unenforceable, the remaining terms of this Agreement will remain in full force and effect.
19. Governing Law & Dispute Resolution (Rest of World)
THIS SECTION APPLIES TO ALL CONSUMERS AND PERSONS WHO ACCEPTED THE TERMS OF THIS AGREEMENT, EXCLUDING CONSUMERS AND PERSONS WHO ARE RESIDENTS OF THE UNITED STATES OF AMERICA.
Please read this section carefully. It affects your rights, including your right to file a lawsuit in court.
a. Governing Law. This Agreement shall be governed by and construed under the laws of Singapore excluding its conflict of law principles.
b. Binding Individual Arbitration. You agree and acknowledge that any claims or legal actions between you and COGNOSPHERE shall be referred to Singapore International Arbitration Centre ("SIAC") for arbitration which shall be conducted in accordance with SIAC’s arbitration rules. The arbitral award is final and binding upon both parties. If the above arbitration terms are not enforceable on any dispute, both parties agree that such dispute shall be brought in a court in Singapore. You hereby consent to and waive all defenses of lack of personal jurisdiction and/or forum non conveniens with respect to venue and jurisdiction, whether by arbitration or judicial judgment.
Notwithstanding the foregoing, each party retains the right to seek injunctive or other equitable relief in a court of competent jurisdiction to prevent the actual or threatened infringement, misappropriation, or violation of a party’s copyrights, trademarks, trade secrets, patents, or other intellectual property rights (an "Intellectual Property Action"), and each party reserves the right to bring an action in any court of competent jurisdiction to stop and/or seek compensation for the intentional or willful misuse or abuse (e.g. hacking or falsifying location) of their intellectual property.
c. Informal Resolution. You agree that in the event of any dispute, COGNOSPHERE and you shall first attempt to resolve any such dispute informally for a period no less than thirty (30) calendar days before initiating arbitration proceedings. The informal dispute resolution process shall be deemed to have begun upon the receipt of written notice from one party to the other ("Written Notice of Dispute"). The Written Notice of Dispute must include the full name and contact information of the complainant, describe the nature and basis of the dispute, and set for the relief sought. The Written Notice of Dispute shall be sent to genshin_notice@hoyoverse.com.
In the event that any such dispute cannot be resolved informally, you agree that the dispute, including any question regarding the arbitrability of the dispute, shall be finally and exclusively resolved by binding arbitration in accordance with subsection (b) of this Section 19 above.
d. Class Action Waiver. You agree that each party may only bring claims against the other solely in their individual capacity, and not as a plaintiff or class member in any purported class or representative proceeding in any jurisdiction. Furthermore, if the parties' dispute is resolved through arbitration, the arbitrator may not consolidate another person's claims with your claims and may not otherwise preside over any form of a representative or class proceeding. If this specific provision is found to be unenforceable, then this clause 19(d) shall be null and void.
19A. Dispute Resolution (United States of America)
THIS SECTION APPLIES TO ALL CONSUMERS AND PERSONS WHO ARE RESIDENTS OF THE UNITED STATES OF AMERICA. Please read this section carefully. It affects your rights, including your right to file a lawsuit in court.
Arbitration is an alternative dispute-resolution procedure that allows us to resolve issues without the formality of going to court. By accepting this Agreement, including the Binding Individual Arbitration and Class Action Waiver provisions below, you agree that any dispute between you and COGNOSPHERE will be submitted to a neutral arbitrator for a binding decision, and you waive your right or opportunity to bring claims in court before a judge or jury, and/or to participate in or be represented in a case filed in court by others (including class actions or representative actions).
You have the right to opt-out of this Dispute Resolution provision, as explained below, which means you would retain your right to litigate your disputes in a court, either before a judge or a jury.
For the purposes of this Agreement, including this Dispute Resolution provision specifically, "Dispute" means any dispute, claim or controversy between you and COGNOSPHERE regarding any aspect of your relationship with COGNOSPHERE, including those arising out of this Agreement or otherwise based in contract, statute, regulation, ordinance, tort (including but not limited to fraud, misrepresentation, fraudulent inducement, or negligence), or any other legal or equitable theory, and includes the validity, enforceability, and/or scope of this Disputes Resolution provision, except as it applies to the enforceability of the Class Action Waiver set forth below. "Dispute" is to be given the broadest possible meaning that will be enforced.
a. Binding Individual Arbitration. If you live in the United States of America, you and COGNOSPHERE agree that, except as provided in subsection (e) below ("Opt-Out"), any and all Disputes, including their arbitrability, will be resolved exclusively and finally by binding arbitration rather than in a court, in accordance with this provision. You and COGNOSPHERE further agree that you are waiving your right to a trial by jury or to a trial before a judge in a public court. By accepting this Agreement, you acknowledge and agree that other rights you may have if you went to court, such as the right to appeal and the right to obtain certain types of discovery, may be more limited or may also be waived.
The arbitration shall be administered by the American Arbitration Association ("AAA") under its Consumer Arbitration Rules ("AAA Rules") and the governing law of the arbitration shall be governed by the laws of the State of your residence. Unless otherwise agreed, the arbitration shall be conducted in a confidential manner.
You or COGNOSPHERE may initiate arbitration in the federal judicial district that includes the address you provide in your Written Notice of Dispute (defined below).
Notwithstanding the foregoing, each party retains the right to seek injunctive or other equitable relief in a court of competent jurisdiction to prevent the actual or threatened infringement, misappropriation, or violation of a party's copyrights, trademarks, trade secrets, patents, or other intellectual property rights (an "Intellectual Property Action"), and each party reserves the right to bring an action in any court of competent jurisdiction to stop and/or seek compensation for the intentional or willful misuse or abuse (e.g. hacking or falsifying location) of their intellectual property.
b. Informal Resolution. You agree that in the event of any Dispute, COGNOSPHERE and you shall first attempt to resolve any such Dispute informally for a period no less than thirty (30) calendar days before initiating arbitration proceedings. The informal Dispute resolution process shall be deemed to have begun upon the receipt of written notice from one party to the other ("Written Notice of Dispute"). The Written Notice of Dispute must include the full name and contact information of the complainant, describe the nature and basis of the Dispute, and set for the relief sought. The Written Notice of Dispute shall be sent to COGNOSPHERE PTE. LTD. 405 E Laburnum Ave, Ste 3 PMB 109, Richmond, VA 23222.
In the event that any such Dispute cannot be resolved informally, you agree that the Dispute, including any question regarding the arbitrability of the Dispute, shall be finally and exclusively resolved by binding arbitration in accordance with subsection (a) of Section 19A above.
c. Class Action Waiver. You agree that each party may only bring claims against the other solely in their individual capacity, and not as a plaintiff or class member in any purported class or representative proceeding in any jurisdiction. Further, if the parties' Dispute is resolved through arbitration, the arbitrator may not consolidate more than one person's claims, and may not otherwise preside over any form of a representative or class proceeding, including but not limited to a class action, consolidated action, or private attorney general action, unless both COGNOSPHERE and you specifically agree in writing to do so following initiation of the arbitration. All claims and Disputes within the scope of this individual arbitration agreement must be arbitrated or litigated on an individual class basis. Claims of more than one customer or User cannot be arbitrated or litigated jointly or consolidated with those of any other customer or User. Notwithstanding any other provision of this Agreement, this Dispute Resolution provision, or the AAA Rules, Disputes regarding the interpretation, applicability, or enforceability of this waiver may be resolved only by a court and not by an arbitrator. This specific provision is found to be unenforceable, then the entirety of this Dispute Resolution Provision contained in Section 19A shall be null and void.
d. Right to Waive. Any rights and limitations set forth in this Dispute Resolution provision may be waived by the party against whom the claim is asserted. Such waiver will not waive or affect any other portion of this Agreement.
e. Exclusions from Arbitration/Right to Opt-out. Notwithstanding the above, you and COGNOSPHERE may opt out of the arbitration procedures described above. If you do so, neither you nor COGNOSPHERE can force the other to arbitrate.
You or COGNOSPHERE may opt out of these arbitration procedures and pursue a Dispute in court and not by arbitration if (i) the Dispute qualifies, it may be initiated in small claims court; or (ii) YOU PROVIDE COGNOSPHERE WRITTEN NOTICE OF YOUR DESIRE TO OPT OUT OF THESE ARBITRATION PROCEDURES WITHIN 30 DAYS FROM THE DATE THAT YOU FIRST CONSENT TO THIS AGREEMENT (the "Arbitration Opt-Out Notice"). The Arbitration Opt-Out Notice must include your name and address, your in-game username and the email address you used to set up your in-game account (if you have one), and an unequivocal statement that you wish not to resolve Disputes with COGNOSPHERE through arbitration. You must mail your opt-out notice to COGNOSPHERE PTE. LTD. 405 E Laburnum Ave, Ste 3 PMB 109, Richmond, VA 23222. If you do not provide COGNOSPHERE with an Arbitration Opt-Out Notice within 30 days from the date that you first consent to this Agreement, you will be deemed to have knowingly and intentionally waived your right to litigate any Dispute except as expressly set forth in clauses (i) and (ii) above.
f. Continuation. This Dispute Resolution provision shall survive the termination of your Account (if applicable), and/or your access to or use of the COGNOSPHERE Services, and/or your relationship with COGNOSPHERE.
19B. Governing Law (United States of America)
THIS SECTION APPLIES TO ALL CONSUMERS AND PERSONS WHO ARE RESIDENTS OF THE UNITED STATES OF AMERICA. Please read this section carefully.
If you live in the United States of America, you and COGNOSPHERE each agree that this Agreement including but not limited to any Dispute, controversy, difference, or claim arising out of or relating to this Agreement or COGNOSPHERE Services, including the existence, validity, interpretation, performance, breach or termination thereof or any Dispute regarding non-contractual obligations arising out of or relating to this Agreement or COGNOSPHERE Services shall be governed by and construed under the laws of the United States of America, excluding its conflict of law principles.
20. No Assignment
You may not assign, transfer, charge, or sub-contract all or any of your rights or obligations under this Agreement, whether by operation of law or otherwise, without the express prior written consent of COGNOSPHERE. Otherwise, COGNOSPHERE may, in its sole discretion, terminate providing any services to you without prior notice. If the restrictions on transfer are not enforceable under the law of your country or residence, then this Agreement will be binding on you and any of your recipient. Notwithstanding the foregoing, COGNOSPHERE shall be entitled to at any time assign, transfer, charge, or sub-contract all or any of its rights or obligations under this Agreement.
21. General
a. This Agreement contains the entire contract of the parties regarding the subject matter of this Agreement and supersedes any prior written or oral agreements (if any) between you and COGNOSPHERE.
b. References to "include," "includes," and "including" shall be construed so as to mean include without limitation, includes without limitation and including without limitation, respectively.
c. Affiliate in this Agreement shall mean an entity that directly or indirectly controls, or is controlled by or is under common control with COGNOSPHERE PTE. LTD. hereto.
d. COGNOSPHERE may translate this Agreement into other languages. If there is any difference between the English version and other language versions, then the English version, subject to applicable laws and regulations, shall prevail.
e. In addition to any other limitations which may be set forth herein, COGNOSPHERE may not be responsible for any delay or failure to perform resulting from causes outside the reasonable control of COGNOSPHERE, such as acts by governmental authorities, force majeure, or other events outside of the reasonable control of COGNOSPHERE.
f. You agree that COGNOSPHERE expressly reserves the right, at any time for any reason without prior notice and without any form of compensation, to suspend or deny anyone using or accessing the COGNOSPHERE Game(s) and/or the COGNOSPHERE Services; to cease providing any services; and/or to change, add any portion of the COGNOSPHERE Services.
g. You represent that you are entering into this Agreement on a completely voluntary basis and you expect no compensation other than what is expressly granted under this Agreement.
h. All attachments attached hereto to this Agreement shall be incorporated into and forms part of this Agreement and correctly states the rights and obligations of each party as of the Effective Date.
i. In case of any inconsistency between this Agreement and local laws of your country or residence, local laws shall prevail and govern.
22. Contact
If you have any questions about this Agreement or have any requests for resolving issues arising from or inconnection with this Agreement, please contact us in the first instance throughemail at genshin_cs@hoyoverse.com.
23. Supplemental Terms
If you are accessing or using COGNOSPHERE Services through a PlayStation® platform, the following Supplemental Terms are applicable to you:
You may access COGNOSPHERE Services by signing in to your account for PlayStation™Network. COGNOSPHERE will then allocate a HoYoverse Account to you and link said Account to your account for PlayStation™Network.
A. For Purchases in PlayStation™Store in Europe
Any content purchased in an in-game store will be purchased from Sony Interactive Entertainment Network Europe Limited (“SIENE”) and be subject to PlayStation™Network Terms of Service and User Agreement which is available on the PlayStation™Store. Please check usage rights for each purchase as these may differ from item to item. Unless otherwise shown, content available in any in-game store has the same age rating as the game.
B. For Purchases in PlayStation™Store in North America
Purchase and use of items are subject to the Network Terms of Service and User Agreement. This online service has been sublicensed to you by Sony Interactive Entertainment America.
Attachment: Additional Terms for Residents of the European Union (EU) and the United Kingdom of Great Britain and Northern Ireland (UK)
THIS SECTION APPLIES TO ALL CONSUMERS AND PERSONS WHO ARE RESIDENTS OF THE EU AND THE UK.
Right of withdrawal
You have the right to withdraw from the purchase of a Virtual Currency or a Virtual Good anytime within 14 days from the day of purchase without giving any reason by contacting our customer service at genshin_cs@hoyoverse.com and informing us that you wish to withdraw the purchase.
However, your right to withdraw will be lost once the content or service has been fully provided upon your request. If you request immediate delivery of any content that you purchase, you will have agreed upon purchase that your right of withdrawal will expire once the content is made available to you. For any service for which you request immediate delivery, you will have agreed upon purchase that your right of withdrawal will expire when all services are provided, and that in any case, you will not be reimbursed for any service that has already been provided to you. Otherwise, we will reimburse you all relevant payments without undue delay and within 14 days of your decision to withdraw using the same means of payment as you used for the purchase.
You may also use the following model form, but it is not obligatory.
To COGNOSPHERE PTE. LTD., 1 One-North Crescent, #06-01/02, Razer Sea HQ, Singapore 138538, with genshin_cs@hoyoverse.com:
I hereby give notice that I withdraw from my contract for the provision of the following purchase [identify your purchase] ordered on [date of purchase].
[insert your name, address and user ID]
Signature (only if this form is notified on paper)
[insert date]
COGNOSPHERE PTE. LTD.
Effective Date: July 5, 2023